NatChatt Privacy Policy

About Our Services

1. Introduction

Welcome to NatChatt! We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how NatChatt Ltd. ("we," "our," "us") collects, uses, and shares information about you when you use our communication app, NatChatt.

2. Information We Collect
2.1 Information You Provide

  • Account Information: When you register for NatChatt, we collect your phone number, profile name, profile picture, and any other information you choose to provide.
  • Messages: We do not retain your messages in the ordinary course of providing our Services. Once your messages (including chats, photos, videos, voice messages, files, and share location information) are delivered, they are deleted from our servers. Your messages are stored on your own device.
  • Customer Support: If you contact our customer support team, we collect the information you provide, including your contact information and the content of your communication.
2.2 Automatically Collected Information
  • Usage Information: We collect information about your activity on NatChatt, such as service-related, diagnostic, and performance information. This includes information about your interactions with our Services, log files, and diagnostic, crash, website, and performance logs and reports.
  • Device and Connection Information: We collect device-specific information when you install, access, or use our Services. This includes information such as hardware model, operating system information, browser information, IP address, and device identifiers.
  • Location Information: We collect device location information if you use our location features, such as when you choose to share your location with your contacts.
3. How We Use Information
We use the information we collect to operate, improve, and personalize our Services. This includes:
  • Providing, maintaining, and improving our Services.
  • Understanding and analyzing how you use our Services.
  • Developing new products, services, features, and functionality.
  • Processing transactions and sending related information, such as purchase confirmations.
  • Communicating with you, including sending you updates, security alerts, and support messages.
  • Monitoring and analyzing trends, usage, and activities in connection with our Services.
4. Information Sharing
We do not share your information with third parties except in the following circumstances:
  • Service Providers: We share information with vendors, service providers, and other partners who support our business, such as providing technical infrastructure services, analyzing how our Services are used, and providing customer service.
  • Legal Requirements: We may disclose your information to comply with legal obligations, such as responding to subpoenas, court orders, or other legal processes.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Security
We take reasonable measures to help protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, please note that no security measures are perfect or impenetrable.

6. Your Choices
  • Account Information: You can update your account information through the NatChatt app.
  • Communications: You can control the notifications you receive from NatChatt by adjusting your notification settings.
  • Location Information: You can control the location information we collect by adjusting your device settings.
7. Children's Privacy
NatChatt is not intended for use by individuals under the age of 13. If we learn that we have collected personal information from a child under 13, we will delete that information as quickly as possible.

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our app and updating the "Effective Date" at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.